We may update this notice from time to time.
If you have any concerns about your data protection rights please contact [email protected]
COLLECTION OF PERSONAL DATA
We will collect data about you for the purposes of making your browsing a better experience, provide you with information you have requested, in your communication with us either on the phone or by email, to fulfil your contract with Rehabguide or in the course of our transaction with you or someone you know at Rehabguide.
This includes information that was obtained directly from you, either via our website or in communications, but may also include from time to time information that was collected about you- for example, from your family or friends who contact us.
We collect this information on the basis of either legitimate interest, where Rehabguide requires the information to provide its service and which isn’t outweighed by your right to privacy; for a lawful basis where Rehabguide is required to collect your data; where consent is required to process the information; or where it is necessary for the public good.
When you get in contact with us, the information that is collected about you may include:
Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses
Date of birth
Marital status and dependants
Next of kin and emergency contact information
Communication between Rehabguide and you
Financial information for payment purposes
In addition, and in order to ensure that each visitor to any of our websites can use and navigate the site effectively, we collect the following:
Technical information, including the Internet Protocol (IP) address used to connect your device to the Internet;
Your login information, browser type and version, time zone setting, browser plug-in types and versions;
Operating system and platform;
Information about your visit, including the Uniform Resource Locators (URL) clickstream to, through, and from our site.
HOW INFORMATION IS KEPT SAFE
Information is retained in secure electronic and paper records and access is restricted to only those who need to know.
We also anonymise or pseudonymise your information where appropriate to protect your identity.
All of our staff are subject to strict confidentiality policies.
WHO THE DATA IS SHARED WITH
Your data is kept within Rehabguide, unless it is necessary to share with third parties.
We transfer your data to other companies for the purpose of the normal management of the business, to cloud-based hosting providers. Where this is the case, safeguards are put in place to secure your data- including ensuring that the host provider’s security is acceptable and contractual obligations for providers to comply with the GDPR.
We may data with third parties where Rehabguide has a legal obligation to do so.
We may share your data with other people that you request we share it with, for example family or friends. We may share your data with other bodies, for example social care or educational services- where we do, will gain your consent unless we are legally required to share the information.
You have a right to revoke your consent to sharing data where your consent is necessary, and we will explain the consequences of this when you do.
Under certain circumstances, your data may be transferred outside of the UK to other EEA countries, or to countries outside of the EEA. Where this is the case, Rehabguide ensures the security of your data with strict safeguards including contractual obligations for third parties outside of the EEA to comply with GDPR requirements and encryption of data.
HOW LONG IS INFORMATION KEPT
Your information will be kept for different lengths of time, but in all cases, for no longer than is necessary.
Where you give us information, but do not enter treatment, this information will be deleted after being held for six months. Where you, or the person on whose behalf you were ringing, does come into treatment, your communications with us will be held for six years following discharge to comply with the statute of limitations. Where you give us financial information for the payment of treatment, this will be kept for the legal requirement of 7 years.
Under the GDPR, you have a number of rights regarding your personal data. These are:
Request a copy of your data
You should complete this Subject Access Request form if you want us to supply you with a copy of any personal data we hold about you.
You have the right to lodge a complaint to Rehabguide regarding any rights you have under the GDPR.
You have the right to lodge a complaint to the Information Commissioner’s Officer if you believe the Company has not complied with the GDPR. Contact at:
Information Commissioner’s Office
Telephone: 0303 123 1113
Via email here: https://ico.org.uk/global/contact-us/email/
Or the Scottish office here:
The Information Commissioner’s Office – Scotland
45 Melville Street
Telephone: 0303 123 1115
Via email here: [email protected]
Privacy contact information
9 Lburnum Road
We reserve the right to make changes to this policy. Any changes to this policy will be posted.